Frequently asked questions

 

  • The company is headquartered in the San Francisco Bay Area and the majority of our operations are conducted in the United States. All our luxury leather products are manufactured in Italy.

  • Our goal is to establish a customer base in the fashion hubs of the United States through exclusive events in select cities, beginning with New York, Los Angeles, San Francisco, and Miami. However, Martin Marino’s online boutique will be the primary platform for purchasing our handbags.

  • The estimated delivery time is four to five weeks.

  • To check the status of your order please contact our Customer Service group at [email protected]

  • Please email us immediately at [email protected] with your order number and we will respond within 48 hours.

  • We will introduce new designs every three months.

  • Martin Marino has instituted the help of some of the top leather craftsmen in the United States, and we will repair any bag flaws domestically if possible. In the unlikely case of a major defect, the bag will be sent back to our manufacturing facility in Italy for repair. Martin Marino covers all shipping costs on flawed bags.